In all our dealings we are fully compliant with the 2013 Consumer Contracts Regulations which define the obligations of on line traders in the EU.
Our business was founded in 1983 and went on line in 2001. Our motto is that "nobody must be disappointed." This means that even when we make mistakes we will move heaven and earth to put matters right so as to achieve a happy ending for our customer. Thankfully we rarely need to do this!
Our business operates from our shop:
The Famous Sheffield Shop
475 Ecclesall Road
VAT number 779 7495 44
Tel +44 (0)114 2685701
You are welcome to visit our shop on Google street view or in person!
If you are in the UK we need to know your date of birth as it is illegal to sell a knife to anyone under the age of 18. In addition we will verify your age before we send any goods. We have taken advice from the Trading Standards Service to ensure we comply with the letter and spirit of the law.
Our Quality Guarantee explains our procedure for returns of faulty goods.
We will also accept returns of any unwanted goods and provide a full refund provided that:
We undertake to provide a full refund for the price you paid for the goods, excluding our postage charge, as soon as we receive the returned item(s).
Please feel free to contact us at any time if you need advice or information on returns.
All payments received through our website are fully secure and we are compliant with all the necessary security requirements including the PCI Data Security Standard, a worldwide security standard developed to protect cardholders' personal information.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses. We will only use your personal information to:
We live in the Information age and many organisations play fast and loose with personal data. We are completely committed to protecting the privacy of our customers so we will not do any of the following: