Quality Guarantee

Sheffield quality

Sheffield has a hard-won and enduring reputation across the world for the quality of its manufactured goods. We are committed to upholding and enhancing that reputation. This is achieved by:

  • using the right materials for the job – proper knife blade steel, hardened and tempered in controlled conditions and the best natural materials suited for use in extremes of environment.
  • hand assembly by time served craftsmen ensuring attention to detail in all aspects of the finishing processes.
  • a rigorous quality process built in at all stages
  • functional design so that each product is suited to its purpose

The end result is a knife that looks right and feels right. Where natural materials are used no two knives are exactly the same so each has its own personality. When choosing knives ordered on-line we pay particular attention to the look, so as to match as near as possible to the product photos.

Our product descriptions and photography are designed to give you all the information you need prior to making a purchase. If you have any further questions before making a purchase don't hesitate to give us a call. We are available between 0930 and 1730 GMT Monday to Saturday and always pleased to talk to you about our knives.

When you buy a Sheffield knife, you are supporting the future of our Sheffield craftsmen and women.

 

Returns policy

If on receipt of your purchase you find any fault with one of our knives you have two options: a full refund or replacement.

If you want a full refund or a replacement please return the item within 14 days. We will also refund the cost of the return postage. When returning a faulty knife we would be grateful if you would contact us first to agree what class of postage is appropriate.

By telephone: +44 (0)114 2685701
By email: sheffield-trading@gmail.com

All refunds are made back into the account used by the customer to make the purchase.

 

Failure in Use

If used and maintained correctly our knives will outlast their owners. When we dispatch a knife we include advice on care and maintenance.

If a knife fails in normal use we will repair or replace it free of charge.

 

Our aftercare service

We have an in house knife sharpening service. If you need to get a keen edge back onto your knife we will be happy to provide this service free of charge – you only pay the postage. For more technical knives eg the Bushcraft knife, we can have the blade re-ground by the manufacturers, at an affordable price.

Within reason, we can also re-condition knives purchased from our website – for example removing surface tarnish from carbon steel blades, or re-pinning folding knives that have come loose through user abuse. We charge a modest price for these services.